What to put in your email
Send it from the email address of your BriefNext account. Then tell us:
- which AI you use: Claude, ChatGPT or Claude Code, and on what (web, desktop app, phone);
- the name of the profile, if your account has more than one;
- what you asked, what happened, and what you expected;
- when it happened, with your time zone;
- the exact error text, or a screenshot.
Never send your password or a bearer token. We never ask for them.
BriefNext does not show in my AI
- Check the connector URL. It must be exactly
https://app.briefnext.com/mcp. - Did you finish the sign-in and press Allow? If not, open the connector again and connect.
- In Claude, open the tools menu in the chat and check that BriefNext is on. On a Team or Enterprise plan, an owner must add the connector first.
- In ChatGPT, check that you added BriefNext with OAuth (sign-in), not with no authentication.
- In Claude Code, run
/mcp. BriefNext must show as connected. If it asks you to sign in, pick it and sign in. - Start a new chat after you connect. Some apps load tools only when a chat starts.
The docs have the full steps for each app.
The sign-in email does not arrive
- Wait one or two minutes. Then look in your spam or promotions folder, and search your mail for "BriefNext".
- Check that you typed your email address correctly.
- Use the newest email. Each link works one time and for a short time only.
- Sign in with your password instead. No password yet? Choose "Forgot password?" on the sign-in page to set one.
Still nothing after 15 minutes? Write to us. A company mail server sometimes blocks these emails, and we can check that.
The tools say "This account has no active plan"
The tools work only when the account has an active plan. You can connect before that; the tools unlock when the plan starts. See the plans at briefnext.com/#access.
Do you have a plan, and still see this message? Sign in to the panel and open Billing. If Billing shows an active plan, write to us.
Paid research is paused
Each profile has a spend cap for paid research over 30 days. When the profile reaches it, paid research pauses. Your saved data, cached results and free tools keep working. The pause ends as older spend leaves the 30-day window. The panel's Usage page shows your spend against the cap.
Switch to another profile
One connector works with one profile. You choose the profile when you press Allow. To work with a second profile, add BriefNext a second time, with another name (for example "BriefNext Acme"), and pick the other profile at Allow. Each answer from BriefNext names the profile it used.
Disconnect an app
In the panel, open Connect. Under Connected apps, press Disconnect next to the app. That app can no longer use BriefNext until you connect it again.
Delete your data
You can delete a profile, or your whole account, yourself in the panel. The privacy policy has the steps.